Refund Policy

Last updated: 26 September 2026

LocalConvert Pro is a one-time purchase of $6.99. This policy explains how refunds work. It does not reduce any rights you have under the consumer law of your own country.

30-day refunds

If LocalConvert Pro is not right for you, ask us for a refund within 30 days of purchase and we will arrange it. You do not need to give a reason, though telling us what went wrong helps us fix it.

How to request one

Email contact@dehdi.com from the address you bought with, or include your order reference (it is in your Paddle receipt). We will confirm and process the refund through Paddle.

Refunds are issued to the original payment method. Paddle handles the transaction, so the money is returned by them and may take a few business days to appear, depending on your bank or card issuer.

Your statutory rights

If you are a consumer in the EU or UK, you generally have a 14-day right to withdraw from a distance purchase. Digital content supplied immediately can require your consent to waive that right at checkout — but our own 30-day policy above is longer, so it applies in practice either way.

Nothing here affects your right to a remedy if the software is faulty or not as described.

After a refund

A refund ends your licence to use the Pro features. Because the licence is verified on your own device rather than by a server, we cannot switch it off remotely — so we ask you to remove it by deleting %APPDATA%\LocalConvert\license.dat, or by uninstalling the application. Continuing to use Pro after a refund is not permitted by the Terms of Service.

Chargebacks

Please contact us before starting a chargeback — it is almost always quicker to resolve directly, and a chargeback can take weeks to work through your bank.

Contact

Refund questions: contact@dehdi.com.